https://www.linkedin.com/in/saiarora/
Sai brings a decade of B2B SaaS experience having held variety of different roles across both Go-To-Market and Product organizations within Silicon Valley. Sai has created and scaled high-volume onboarding experiences at Gusto, mid-touch onboarding experiences at Talkdesk, and high-touch enterprise onboarding experiences at Magento (sold to Adobe, Inc).
Find out how customer onboarding differs across SMB, Midmarket and Enterprise customers
Read StoryLearn how Roadster productized their onboarding experience and reduced their customer's time to value from months to days.
Read StoryIncentivize your product team to Productize your Onboarding Process.
Read StoryProduct teams never seem to prioritize Customer Onboarding. Why?
Read StoryFind out how using a spreadsheet for your Customer Onboarding process is holding your customer experience back.
Read StoryFind out how to increase renewals and customer retention with these Sales to Customer Success Handoff best practices for SaaS startups.
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B2B SaaS Customer Onboarding is fundamentally broken. Misaligned incentives have led to a mishmash of tools being used in improper ways to provide a customer experience riddled with compromises and system limitations.
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